Last updated: 11 November 2026

This policy explains, in plain English, what personal information we collect, why, who receives it and what you can do about it. It describes what our websites actually do today. Every section is part of the policy; there is no separate "legal version".

1. Who we are and what this policy covers

We are NK Media Group LLC, doing business as iQ LIVE Creator Network ("iQ", "we", "us" or "our"), an independent network for TikTok LIVE creators in the United States and Canada. We decide how the personal information described here is used, and we are responsible for it. NK Media Group LLC is the data controller of the personal information described in this policy (in Canadian terms, the organization accountable for it).

The person to contact about privacy is:

Nicholas McIsaac
NK Media Group LLC, doing business as iQ LIVE Creator Network
30 N Gould Street, Sheridan, Wyoming 82801, USA
Email: legal@iqcn.live

This policy covers:

iqcn.live, our public website (guides, training, blog, tools, newsletter, downloads and application form);
the personal information we handle when you apply to, join or contact the iQ network; and
iQ Hub (hub.iqcn.live), together with its own Privacy Policy, as described below.

iQ Hub (hub.iqcn.live) is the private app for creators in the network who sign in with TikTok. It has its own Privacy Policy at https://hub.iqcn.live/privacy and Terms at https://hub.iqcn.live/terms, which apply to it together with this policy.

It does not cover other iqcn.live subdomains, which are separate products or private, sign-in-only tools for our own staff and businesses, unless a subdomain's own policy says that this policy applies to it. It also does not cover services run by other companies such as TikTok and Discord, which have their own privacy policies.

We are not TikTok and are not affiliated with or endorsed by TikTok. We will never ask for your TikTok password or sign-in details. Anyone who does is not iQ.

2. Information we collect

2.1 Information you give us

Newsletter (footer of iqcn.live). Your email address and where on the site you signed up.
Free downloads (the lead magnets page). Your email address and which download you asked for.
Application form on our site (/apply). Your TikTok username, email address, phone number (optional), country (United States, Canada or other), niche, follower range, weekly LIVE target, experience level, your answer about your biggest challenge on TikTok LIVE, and your confirmations that you understand we never ask for passwords and that you accept our Terms and this policy.
Messages. Anything you send us by email, direct message or through our community, and our replies.
Coaching and membership. If you join the network, the information you share with us while we coach and support you, such as your goals, schedule and questions.

The calculators and planners on the tools page run in your browser. The numbers you type into them are not sent to us.

2.2 Information collected automatically

When you visit iqcn.live:

Server and security information. Like any website, our hosting provider receives your IP address, browser and device details (the "user agent"), the page requested and the time, and keeps logs of them. Our form endpoints also use your IP address briefly, in memory, to limit repeated submissions and abuse.
Analytics (Google Analytics 4). Pages viewed, clicks on our Apply and other main buttons, sign-up form events (for example that a newsletter sign-up was attempted or succeeded, but not the email address itself), page-speed measurements, the site that referred you, your approximate location derived from your IP address, and browser and device details. Google Analytics uses cookies to tell one visitor from another.
Heatmaps and session replay (Contentsquare). See section 4.
Performance measurements (Vercel Speed Insights). How quickly pages load and respond, with the page address and general device and browser information.

2.3 Information from TikTok and other sources

TikTok. You apply to iQ through TikTok's official application, on a page hosted by TikTok. When a creator applies to or joins our network, TikTok makes information about that creator's account available to us through its tools for creator networks, such as the TikTok handle, display name, the date the creator joined us, and LIVE activity information that TikTok shows to networks. TikTok's own privacy policy governs what it collects and shares.
Public information. We may look at public TikTok profiles and LIVE streams of creators who apply or who are in our network.

We do not buy personal information from data brokers.

2.4 Records from earlier versions of our services

We used to run signed-in tools for creators, such as a creator dashboard and link-in-bio pages. Those tools are closed and are no longer part of our sites. Records created through them, such as account and profile details, applications, newsletter sign-ups and activity in those tools, remain stored with Google (Firebase) until we export or delete them. This policy applies to those records, and you can ask us for access to yours or to delete them (see section 9).

3. How we use information

We use personal information to:

review applications and reply to applicants;
provide coaching, training, community access and support to creators in our network;
send the newsletter, downloads and updates you asked for;
answer your questions and messages;
understand how our website is used and make it clearer, faster and easier to use;
keep our sites secure, prevent abuse and fraud, and enforce our Terms;
meet our legal, tax and accounting obligations, and deal with disputes.

We do not use your information to make automated decisions that have legal or similarly significant effects on you. We will ask for your consent before using your personal information for a purpose that is materially different from those listed here, unless the law requires or allows the use.

4. Analytics and session replay

We want you to know exactly which measurement tools run on iqcn.live.

Google Analytics 4 (Google LLC) counts visits and shows us which pages and buttons are used. It loads a few seconds after a page opens.

Contentsquare (Contentsquare S.A.S. and its affiliates) provides heatmaps and session replay. It loads when you first interact with a page (a tap, click, key press or scroll), or a few seconds after the page has finished loading. Session replay records how a visit unfolds so that it can be played back later as a reconstruction of the visit. It records:

your mouse movements, clicks, taps and scrolling;
the pages you visit, what those pages displayed, and how long you spend on them;
your interactions with forms, such as which fields you used;
your device, browser, screen size, and approximate location derived from your IP address.

Session replay is active on every page of iqcn.live, including the pages that contain our newsletter, download and application forms. Because it runs on those pages, it may process what is shown and entered there, subject to the masking that Contentsquare applies. Please do not type passwords or other secrets into any field on our site. We never ask for them.

We use these recordings only to find problems and improve the site. We do not use them to build advertising profiles.

Vercel Speed Insights (Vercel Inc.) measures page speed. It does not use cookies.

What happens automatically, and what does not. These tools currently start without a cookie banner or other prompt. Our site does not yet change its behaviour in response to a Global Privacy Control or "Do Not Track" signal from your browser. Until it does, the controls below are the way to opt out.

How to opt out:

Google Analytics: install Google's Analytics opt-out browser add-on.
Contentsquare and all of the above: use your browser's tracking protection or a content blocker to block third-party scripts, or block contentsquare.net, googletagmanager.com and google-analytics.com. Our site works normally with these blocked.
Cookies: block or delete cookies for iqcn.live in your browser settings.
Ask us: email legal@iqcn.live to object to analytics or session replay, or to ask us to delete recordings or analytics data connected to you. Because these tools identify browsers rather than names, we may need details from you (such as the date, time and device of your visit) to find it.

5. Cookies and similar storage

Cookies set by tools on iqcn.live:

Google Analytics cookies, which recognise a returning browser;
Contentsquare cookies, which link the pages of one visit together and recognise a returning browser.

Our own code on iqcn.live sets no cookies. We do not use advertising cookies.

Storage in your own browser on iqcn.live:

If you start the application form on our site, a draft of your answers is saved in your browser's local storage on your device so that you do not lose it. It is removed when the application is sent. You can remove it sooner by clearing site data for iqcn.live.
A short-lived marker in session storage, used only to reload a page once after we publish a new version of the site.

6. Who we share information with

We do not sell your personal information, and we do not share it for cross-context behavioural advertising (targeted advertising). Our sites carry no advertising and no advertising or social media tracking pixels.

We use the following companies to run our sites and services. They receive personal information only as needed to do that work:

Vercel Inc. (website hosting, server logs and Speed Insights): IP address, browser details, pages requested, and form submissions passing through our servers.
Google LLC (Google Analytics 4): the analytics information in sections 2.2 and 4. Your browser may also be told to open a connection to Google's servers before analytics loads.
Contentsquare (heatmaps and session replay): the information in section 4.
Google (Firebase): storage of the records from our earlier tools described in section 2.4.
Amazon Web Services, Inc. (our newsletter and notification service, in the US East (Ohio) region): newsletter and download sign-ups (email address, sign-up source and requested download), and, for applications made on our site, the applicant's email address and TikTok username so that a confirmation can be sent. The download form in your browser sends your email address directly to this service.
Our email service provider (the service that carries mail for iqcn.live addresses): applications made on our site are delivered to us as an email, and any email you send us is handled the same way.
ExchangeRate-API (currency rates for the diamond calculator): when the calculator on our tools page comes into view, your browser requests the current exchange rate directly from this service. It receives your IP address and browser details, as any website does, but nothing you type into the calculator.
TikTok and Discord. When you tap Apply, you leave our site for TikTok's application page. If you join our community, you use Discord. Each handles your information under its own privacy policy.

We may also disclose personal information:

when the law requires it, for example in response to a court order or lawful request, or where we believe it is necessary to protect someone's safety, our rights, or the security of our services;
in a business transfer, if we are involved in a merger, acquisition, reorganization or sale of assets. We will give notice before your information is transferred and becomes subject to a different privacy policy;
with your consent, for anything else. We will not publish a creator's story or testimonial without that creator's agreement.

We may share information that has been aggregated or de-identified so that it cannot reasonably be linked to you.

7. How long we keep information

We keep personal information only as long as we need it for the purposes in section 3, or as long as the law requires. What we can say specifically:

Application drafts stay in your own browser until you send the application or clear your site data.
Abuse-prevention records (IP addresses used to limit repeated form submissions) are held in memory for minutes, not stored.
Newsletter and download sign-ups are kept until you unsubscribe or ask us to delete them.
Applications, emails and coaching records are kept while we are dealing with your application or working with you, and afterwards for as long as we reasonably need them for our records, for legal, tax and accounting reasons, or to handle disputes.
Records from our earlier tools (section 2.4) are kept until we finish closing those systems, or until you ask us to delete yours.
Analytics and session replay data are kept by Google and Contentsquare for the retention periods set in those services, after which they are deleted or aggregated.

When we no longer need personal information, we delete it or make it anonymous. You can ask us to delete your information sooner (see section 9).

8. Security

We take reasonable steps to protect personal information, including:

our sites are served only over encrypted (HTTPS) connections;
access to applications, sign-ups and member information is limited to the people who need it to do their work;
our form endpoints check and clean what is submitted and limit repeated requests.

No website or method of storage is completely secure, and we cannot promise absolute security. Applications made on our site reach us by email, so please do not put sensitive information, such as passwords, government ID numbers or banking details, into any form or message to us.

If a security incident affects your personal information, we will investigate promptly, take steps to contain it, and notify you and the relevant authorities without unreasonable delay and within any time limit the law sets. We will tell you what happened, what information was involved, what we are doing, and what you can do to protect yourself. If you think your information has been compromised, email legal@iqcn.live.

9. Your choices and rights

Wherever you live, you can ask us to:

tell you what personal information we hold about you, where we got it, what we use it for and who we have shared it with, and give you a copy, in a commonly used electronic format where that is practical;
correct information that is inaccurate or incomplete;
delete your information, subject to the exceptions below;
stop using your information for a particular purpose, or withdraw a consent you gave;
unsubscribe you from our newsletter and other emails.

To make a request, email legal@iqcn.live or write to the address in section 1. To unsubscribe, you can also email administration@iqcn.live; we will act on an unsubscribe request within 10 business days.

We may need to confirm your identity before acting, using information we already hold where possible. We will respond within 30 days, or sooner where the law requires it. We do not charge for requests, although the law may allow a reasonable fee for requests that are excessive or repetitive.

We may keep information that we need in order to comply with the law, resolve disputes, enforce our agreements, or detect and prevent fraud or security problems. If we cannot do what you ask, we will tell you why.

We will not treat you worse, deny you service or charge you differently for using any of these rights.

9.1 If you live in Canada

Consent. We collect, use and disclose your personal information with your consent, which you give when you submit a form, create an account or ask to join, or as otherwise permitted by law. You can withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by emailing legal@iqcn.live. We will tell you what withdrawing means, for example that we can no longer consider your application or send the newsletter.
Access and correction. You have the right to see the personal information we hold about you and to have it corrected.
Email (Canada's anti-spam law). We send promotional email only to people who have asked for it or otherwise agreed to it, and you can unsubscribe at any time as described above.
Your information is processed outside Canada. We and our service providers store and process personal information in the United States (see section 11). While it is there, it is subject to United States law and may be accessed by courts, law enforcement and national security authorities there.
Questions and complaints. Nicholas McIsaac is the person to contact about how we handle personal information. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada, or to your provincial privacy regulator where a provincial privacy law applies to you.

9.2 If you live in California or another US state with a privacy law

Some US states, including California, give their residents specific privacy rights. Whether or not those laws apply to a business of our size, we offer the rights in this section to everyone.

Right to know, delete and correct. As described in section 9.
Sale and sharing. We do not sell personal information. We do not share personal information for cross-context behavioural advertising or use it for targeted advertising. We do not knowingly sell or share the personal information of anyone under 18.
Sensitive information. We do not ask for sensitive personal information on iqcn.live or when you apply to, join or contact the network. We do not use sensitive information to infer characteristics about you.
No retaliation. We will not discriminate against you for using your rights.
Authorized agents. You may use an agent to make a request. We will ask for proof that the agent is authorized by you.
Appeals. If we decline your request, you can ask us to reconsider by replying to our decision. If you remain unsatisfied, you may contact your state's attorney general.

Categories of personal information we collect:

identifiers: email address, phone number, TikTok username, IP address and cookie identifiers;
internet or network activity: pages viewed, clicks, scrolling, form interactions and session replay recordings;
approximate location, derived from IP address;
professional information: the creator details in an application (niche, follower range, LIVE schedule and experience);
the content of messages you send us.

We collect these from you, from your browser or device, and from TikTok, for the purposes in section 3, and we disclose them to the service providers listed in section 6 for those purposes.

Opt-out signals. As section 4 explains, our site does not yet respond automatically to Global Privacy Control signals. Because we do not sell or share personal information, there is no sale or sharing to opt out of. To stop analytics and session replay, use the controls in section 4.

10. Children

Our sites and services are for adults. TikTok requires LIVE hosts to be at least 18, and our Terms require you to be at least 18 to use our services. Our sites are not directed to children, and we do not knowingly collect personal information from anyone under 18.

If you believe someone under 18 has given us personal information, email legal@iqcn.live and we will delete it promptly.

11. Where your information is processed

We operate from the United States, and our sites and service providers store and process personal information in the United States. Some providers may also process it in other countries where they operate. If you live in Canada or elsewhere outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live. We require the service providers who handle information for us to protect it.

12. Changes to this policy

We may update this policy as our sites, tools or the law change. When we do, we will post the new version on this page with a new "Last updated" date. If a change is material, we will also give notice on our site, and by email where we have your address, at least 30 days before the change takes effect, unless the law requires something different. Where the law requires your consent to a change, we will ask for it.

13. Contact and complaints

For any question, request or complaint about privacy, contact:

Nicholas McIsaac
NK Media Group LLC, doing business as iQ LIVE Creator Network
30 N Gould Street, Sheridan, Wyoming 82801, USA
Email: legal@iqcn.live

For general questions about iQ, email administration@iqcn.live.

If you are not satisfied with our response, you may have the right to complain to a regulator: in Canada, the Office of the Privacy Commissioner of Canada or your provincial privacy regulator; in the United States, your state's attorney general.